How online courses work, some FAQ

Q. How long will the course take?

A. You will have access to the entire body of the course for three months from the date of your first login.

Q. How is the course structured?

A. Each course is divided into separate lessons. Those lessons comprise several topics which can be done at the rate of approximately one to two topics per week.

Within each topic you will find the following:

  • theory sections,
  • lesson plans,
  • worksheets,
  • example lessons,
  • spelling drills,
  • quizzes,
  • forums.

Q. What happens if I don’t get through the course in the allotted time?

A. If you find that you don’t get through all the material in the allotted time, we are happy to grant weekly extensions for a fee of $10 per week until completion.

If, however, in your first two weeks, you are certain that you will not be able to complete the course, we are also happy to suspend your access at no charge until such time as you feel you are more able. Naturally, compassionate grounds for the breaking of any of these rules are fully acceptable.

The only thing we do not do is issue refunds or transfers to other people once your access has begun.

Q. Do you issue refunds at all?

A. If you have not logged into the course and find that your circumstances have changed and you feel that you will not be able to do the course, we will happily refund you. Once you’ve logged in though, I’m afraid we cannot do that. This protects us from intellectual property breaches. Not that you’d ever do anything like that, but our lawyers prefer a higher level of security.

Q. How do we pay?

A. Payment is due before access can be granted. There are several ways to do this:

  • credit card
  • Paypal
  • direct deposit

We will provide you with tax invoices and receipts upon request.

Q. Do we have to purchase any supplementary materials for this course?

A. No, all your resources are built into the course. There is a paperback that accompanies each course, if you wish it, but it is not necessary to have one. Discount vouchers are available upon request.

Q. How do I know when I have finished?

A. There are no strict criteria for completion. We do ask though that you attempt all the quizzes.

When you feel that you have gone through all the material then it is up to you to let us know that you have finished. We will then begin the completion process whereby you will be awarded your certificate.

Q. What equipment do I need in order to do the course?

A. Here is your checklist:

  • I have an internet connection from this century
  • I am able to download pdf files like this one: sfl-gfl-reg-form
  • If I can’t download pdf files such as the one above, I can click this link and get the latest software that will enable me to do it
  • I can watch videos on YouTube (try one here)

Q. Can more than one person participate under one registration?

A. There are obviously no limits as to how many people can see a screen at one time, but no, each registration is intended for one individual at a time. This gives each participant the best possible and most personalised service.

Just so you know, also, we can see every time a document, video etc. has been opened and viewed, so multiple openings and viewings might lead us to wonder whether you are indeed working alone!